---
title: "Ourio support: contact us and fix common problems"
url: https://ourio.app/support/
description: "Get help with Ourio, the iPhone app for couples: email support, and quick fixes for invite codes, Lock Screen drawings, notifications, syncing and new phones."
---

Support

# Something not right? Tell us.

Email [support@ourio.app](mailto:support@ourio.app) and a person will answer. Say which iPhone and iOS version you use and what you tapped; a screenshot helps. Never send your invite code to anyone but your partner.

[Email support](mailto:support@ourio.app?subject=Ourio%20support)

## Quick fixes

### My partner's code doesn't work

Codes are 10 characters and expire after 24 hours. Ask your partner to open the invite screen again and send a fresh one, or scan the QR code instead of typing.

### Drawings don't show on my Lock Screen

Add Ourio's Drawing widget to your Lock Screen or Home Screen and allow notifications. iOS doesn't let apps change the wallpaper itself.

 [How to add widgets](https://ourio.app/help/#widgets)

### I'm not getting notifications

iPhone Settings › Notifications › Ourio › Allow Notifications. Check that a Focus mode isn't holding them.

### Something didn't sync

Ourio needs a connection to reach your partner. If the app says the server didn't answer, nothing changed: try again in a moment.

### I have a new iPhone

Sign in to the same Apple Account with iCloud Keychain on, then open Ourio. If you linked Sign in with Apple, you can sign in that way.

 [Moving to a new iPhone](https://ourio.app/help/#new-phone)

### I want to leave or delete everything

Settings › Partner › Unpair, or Settings › Delete account to remove your account and what you sent from our server.

 [Deleting your account](https://ourio.app/help/#delete)

More in [Help](https://ourio.app/help/) and the [FAQ](https://ourio.app/faq/).